ASSA ABLOY Opening Solutions Privacy Notice

ASSA ABLOY is committed to protecting your personal data. Our privacy policy describes:

-    the types of personal data we collect from you in connection with this website;

-    how we use that information and why;

-    who we share it with and where;

-    how long we store it for;

-    your rights, including how you can contact us if you have additional questions about the processing of your personal data; and

-    how we can make changes to this notice.

What personal data do we collect?

We collect and store:

-    Your name, address, email and/or telephone number which you submit in order to obtain information from us.

-    Contact and delivery details as well as financial information concerning your online product payments that you submit (a) as part of your account details (if you have one) and/or (b) in connection with any requests for, or purchase of, products on our website.

-    We collect, process and analyze data about the use of our web pages. Web traffic data is information linked to visitors to the web page and data which is managed in communication fields to send, distribute or make messages available.

We use cookies and similar technologies to deliver products and services to you, provide a secure online environment, manage our marketing, and provide you with a better online experience, track our web site's performance, and make the content of our web pages more relevant to you. The information is not used to identify individual visitors, except for customer login-in to the ASSA Partner Area.

You can specify settings in your internet browser to allow or disallow cookies. If you choose not to allow cookies, you can still use our web pages and some services, but the use of certain features and parts of our site and services may be severely limited. Read more about cookies in our cookie policy.

How and why will we use your personal data?

and why will we use your personal data?

Why do we process this personal data?

What is the legal basis for such processing?

To provide you with the information you request via the website.

Using your personal data in this way is necessary for us to respond to your request.

To set up and manage your account, for example by sending you password reminders or notifications of changes to your account details.

Using your personal data in this way is necessary for us to provide you with an online account.

To allow you to use a social media account to set up and access your account.

Using your personal data in this way is necessary for us to provide you with an online account via your social media account.

To fulfil your order where you have made a purchase from this website, to contact you about sales and as a part of our customer relation procedures.

Using your personal data in this way is necessary for us to perform our contractual obligations where you have placed an order on this website.

To keep your payments safe and secure and protect the security of our website.

It is in our legitimate interests to process personal data to keep our customers' payments secure, prevent fraud and protect our website from cyber-attacks.

To carry out statistical analysis about the use of the website to better understand how our website is used and make improvements.

It is in our legitimate interest to look at this information to understand how our website is being used, and to manage and improve it. Since no sensitive personal data will be processed and the processing is limited, we have concluded that our legitimate interest to conduct the analysis and improvements takes precedence over your privacy interest.

To better understand your interests and preferences, in order to provide you with an experience that is tailored to those interests and preferences, for example through use of behavioural analysis and marketing automation.

It is in our legitimate interest to look at the preferences that we derive from your browsing behaviour and purchases so that we can personalise your user experience, including marketing materials where this is in line with your marketing choices (see below).

To send you communications, if you are not an existing customer, about relevant products or services which may be of interest, in accordance with your marketing preferences.

We will only send you marketing materials where we have your consent.

To send you as an existing customer information about products or services which may be of interest to you.

If the company where you are employed is an existing customer it is in our legitimate interest to communicate relevant products and services which may be of interest to you, with an option for you to set your marketing preferences.

To offer you guided sales tools to assist you with selecting the correct product or service.

Using your personal data in this way is necessary for us to respond to your request.

To inform you about technical information on our products, software and services that you might use in your operation such as product modifications, quality issues, changes in metadata and installation.

It is in our legitimate interest to inform you about technical information on our products, software and services that might affect your or your customers’ use of these.

To be able to fulfil our obligations where we have a contract with you or your employer.

Using your personal data in this way is necessary for us to perform our contractual obligations.

To inform you about changes in our operations such as order, invoice and delivery information as well as sales and support contacts if you are an existing customer.

Using your personal data in this way is necessary for us to perform our contractual obligations.

To comply with legal requirements to which we are subject, such as tax or financial reporting requirements.

Using your personal data in this way is necessary for us to comply with our legal obligations.

Who and where is your personal data transferred to?

We may transfer your personal data for the purposes set out above:

-    To other companies within the ASSA ABLOY Group

-    To third parties who provide services connected to this website or its functions, but only to the extent necessary to provide these services.

---> IT (Information Technology) providers who host, develop and offer support for this website
---> Digital Analytics providers who provide us with tools that help us improve your experience on our website

-    When required by law; and/or

-    To a buyer or a potential future buyer of our business.

As in some cases these countries have a lower level of protection than that within the EU/EEA, when transferring personal data to countries outside the EU/EEA we use standard contractual clauses approved by the European Commission to ensure a sufficient level of protection for your personal data. These standard contractual clauses can be found at

We take measures to protect all personal data transferred to a third party, or to other countries, in accordance with applicable data protection laws and as stated above.

For how long will we store your personal data?

We store personal data for as long as necessary to fulfil the purpose for which the data has been collected, and in accordance with our internal record retention schedule. This means that we delete your personal data when such data is no longer necessary to process a request or an order, or to manage your account or our client relationship. Statistics which have been anonymised may be saved for longer.

Your rights

In relation to the personal data that we hold about you, you have the right to:

-    Request a copy of your personal data from our records;

-    Ask that we correct or erase your personal data (though this may mean that we cannot process requests or orders, or that your account expires);

-    Ask us to stop processing your personal data (for example as regards the use of the data to improve our website), or restrict how we process it (for example if you deem the data to be incorrect);

-    Request the personal data used to provide you with information you requested, process an order, or manage your account or our relationship in a machine-readable format, which you are entitled to transfer to another data controller; and

-    Withdraw your consent to us processing your data for marketing purposes at any time.

We may not accept a request to erase your personal data where we require it to comply with a legal obligation or in relation to a legal claim.

Requests to exercise your rights should be made by submitting the form in our Privacy Contact Centre.

If you have a complaint regarding our processing of your personal data you are entitled to report this to The Swedish Data Protection Authority at or to the supervisory authority where you live or work if different.

How can we make changes to this privacy notice?

We may update this privacy notice from time to time in response to changing legal, regulatory or operational requirements. We will notify you of any such changes (including when they will take effect). Your continued use of the website after any such updates take effect will constitute acceptance of those changes. If you do not accept any updates to this privacy notice, you should stop using this website.